Privacy Policy

Effective Date: April 1, 2019

This Privacy Policy explains how ModelMacher (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from modelmacher3d.com  (the “Site”).

1. Personal Information We Collect

When you visit the Site or make a purchase, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (handled securely by our payment processor)
  • IP address
  • Browser and device details
  • Order history and customer service inquiries

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer service and support
  • Prevent fraud and monitor suspicious activity
  • Improve our services and website performance
  • Send promotional offers (only if you opt in)

3. Sharing Your Personal Information

We share your information with trusted third-party partners to fulfill your order and operate our business. These may include:

  • Stripe / PayPal (for secure payment processing)
  • Sendinblue (for email notifications and marketing, if opted-in)
  • DHL / Deutsche Post (for shipping and delivery)

We do not sell, rent, or trade your personal information to third parties.

4. Cookies

We use cookies to enhance your experience on our Site. These include:

  • Essential cookies – enable core functionality like shopping cart and secure checkout
  • Performance cookies – help us understand how visitors use the site
  • Marketing cookies – used for personalized promotions (if applicable)

You can adjust your cookie preferences through your browser settings at any time.

5. Your Rights

Depending on your location (e.g. under GDPR), you may have the right to:

  • Access or update your personal data
  • Request deletion of your information
  • Restrict or object to data processing
  • Withdraw your consent at any time

To exercise your rights, please contact us at 📩 service@modelmacher3d.com

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy — unless a longer retention period is required by law.

7. Security

We take data protection seriously and use reasonable security measures to safeguard your personal information. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, you may contact us at:
ModelMacher Deutschland
📩 service@modelmacher3d.com